On behalf of our client, a growing Forex company based in Limassol, we are looking for a Head of Customer Support. The successful candidate will have prior experience in a similar role and the ability to manage a team. This is an excellent career opportunity for individuals with solid experience in the financial field and strong leadership skills.

MAIN DUTIES AND RESPONSIBILITIES

• Organization and coordination of the Customer Support department workflows.
• Reviewing and updating existing KYC, AML and Risk Management procedures, in close cooperation with the company’s Compliance Department.
• Responsible for training and development of the support department.
• Work closely with the management team to align customer service department policies and systems with the company’s objectives.
• Oversee customer issues and ensure effective and long-term problem resolution.
• Develop and implement procedures pertinent to the effective and efficient running of the department.
• Obtain and evaluate all relevant information to handle client inquiries correctly.
• Record details of all client inquiries, comments, and complaints.
• Introducing, presenting and promoting the company’s products and services.
• Handling customer complaints or any other support related incidents.

CANDIDATE PROFILE

• Degree holder in Business, Finance, Economics or any other relevant field.
• At least 1 years of previous experience in a Head of Customer Support role in the FX industry.
• Fluency in English is a must.
• Basic or Advanced CySEC examination will be considered an advantage.
• Strong team player with excellent interpersonal skills.
• Passionate and self – motivated to achieve personal, team and corporate objectives.

BENEFITS

• Attractive remuneration package based on skills and experiences.
• Medical cover.
• 22 annual leave days.
• Training and career development.